..Airline gives passengers
precautions
The Air France Cabin Crew
union plans to embark on one week strike. The industrial action is scheduled to commence from July 27 to August 02, 2016. The airline expressed its displeasure
about the strike. According to the airline’s statement, “ Air France deplores
the call for strike action by two cabin crew unions (SNPNC-FO and UNSA-PNC) for
the period from 27 July to 2 August, when Air France management had proposed a
favourable agreement.”
Explaining what happened
at the meeting with the union, the airline said that on Friday morning,
management presented the cabin crew unions with a proposal to clarify and
complete the draft cabin crew collective agreement for the period from November
2016 to March 2018.
“In addition to the
improvements contained in the draft agreement, this new proposal contains
several advances, which respond to a large extent to the demands made by both
the UNAC, which postponed its strike notice several days ago, the UNSA PNC and
the SNPNC/FO.”
“Talks between management
and cabin crew unions continued until late into the night on Thursday.
It is too soon to know the
precise impact of this strike action on the flight schedule. Based on the
application of the Diard law, Air France will have accurate information to
enable it to inform customers 24 hours before their departure.”
Ensuring the long-haul
flight operates as schedule, the airline said, “the company is mobilized to
ensure the majority of its long-haul schedule during this period. There may be
more disruption on the short and medium-haul networks. Air France flights
operated by another airline, including HOP!, KLM and Delta, as well as
Transavia flights, are not affected by this strike action.”
"Air France
management has gone as far as it could go with the social dialogue, in a spirit
of compromise and responsibility with regard to the future of the company and
all its staff. The call for strike action is irresponsible in this context and
comes at the worst possible time for our customers" said Frédéric Gagey,
Air France CEO.
Explaining the likely impact of the action on the operations,
the airline said, “as soon as we will have a more accurate estimate of the
number of employees on strike and the impact on our operations, our flight
schedule will be adapted accordingly and published the day before your
departure.
Our teams are mobilized to
ensure the most of our long-haul schedule during this period. Disruption on
flight from and to France and Europe may be significant. Flight cancellations
are to be expected.
Furthermore, in order to
ensure a maximum number of flights with a reduced crew composition, we may be
forced to limit the number of passengers on board some of our flights which
would mean we may not be able to honour all reservations.
Customers affected by the
cancellation of their reservation will be informed the day before departure.”
Keeping the line of
communication with prospective passengers through the period of the strike, “to
be notified personally by text message or e-mail, we invite you to update your
contact information (phone and / or e-mail) in your reservation file on our
website. In the meantime, we would like to assure you that our teams are fully
mobilized and will do their utmost to assist you and minimize the impact of
this industrial action on your travel plans.”
Also giving commercial
measures to be implemented, the airline advised passengers that, “ If you wish
to postpone your trip, we offer you the following commercial measures. If you
have planned a trip on an Air France flight between July 27 and August 2, 2016:
You can bring your trip forward on 25 or 26 July 2016 inclusive, or postpone
your trip from 3 to 12 August 2016 inclusive. You can change your reservation
at no extra cost in the same class of travel.”
“You can make these
changes on this website, in the "Your reservations" section, on our
mobile sites or from your travel agent.
You can also postpone your
trip beyond 12 August, 2016, change your origin or destination or if you no
longer wish to travel, you can receive of a non-refundable voucher valid one
year on Air France, KLM or Hop!
In this case, you may
contact your travel agent.”
“Before you go to airport,
if the flight is "operated by Air France", we recommend that you
check the information of about your bookings on our website or mobile app in the
"your reservations" section.
If your reservation is
cancelled, we recommend that you do not travel to the airport. Our staff will
do their utmost to offer you an alternative solution.
Otherwise, you will be
able to change your flight independently on our website. If you wish, you can
also contact your travel agent or our teams who are mobilized to assist you in
seeking an alternative solution. (in the "Contact us" section).”
“We sincerely hope that
your flight will operate as scheduled and apologize for any inconvenience this
strike action may cause you.”
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