In order to better serve its teeming passengers, “Virgin
Atlantic will implement an upgrade of its IT systems from 12:00 (GMT) Saturday
12 November until 05:00 (GMT) on Sunday 13 November that will further improve
the airline’s travel experience for its customers, providing them with more
choice and better service.” This is according to the airline’s alert notifying
passengers and its website visitor of the upgrade.
Giving the expected short delay that will be experience
on its system the airlines said, “The upgrade will mean that, for a short
window, customers will not be able to purchase flights or change any reservations
on www.virginatlantic.com, the mobile app, via travel agents or through the
airline’s Customer Service Centre.”
Proactively, Virgin Atlantic said, “Customers flying
during the transition period will be contacted to let them know to check-in
online using www.delta.com, Virgin Atlantic’s joint venture partner’s website.
The airline has also increased the number of staff at its Customer Service
Centre and at airports, in order to help any customers requiring any additional
support.”
Following the upgrade, an initial period of adjustment is
expected and some booking and check-in functions may still be limited. However,
Virgin Atlantic expects its new system to deliver significant benefits for its customers.
Virgin Atlantic would like to thank its customers in
advance for their understanding.
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