…SA, Air Mauritius, Royal Air Maroc, Air Seychelles rated
4-star
…6 Asian and 1 Gulf airlines rated 5-star
Skytrax has released its annual world airline star ratings, ranking airlines by the quality of their front-line product and service standards. Nigeria’s Arik Air made 3-star ratings alongside 119 other airlines in the world. Arik Air is the only rated Nigerian airline. According to Skytrax website, “The 3-Star Airline Rating is awarded to airlines delivering a
fair Quality performance that conforms to an industry “average” of acceptable
product and service standards.
The 3-Star Airline rating signifies a satisfactory
standard of core Product for most travel categories (ie. cabin of travel), but
it also reflects some inconsistency amongst either standards of front-line
Staff Service or Product delivery for the Cabin Service and their home-base
Airport environments.”
Other African airlines in the 3-star category are: Air
Algerie, Ethiopian Airlines, Kenya Airways, Egypt Air, Air Namibia, LAM
Mozambique Airlines, TAAG Angola Airlines.
Meanwhile, four African airlines made the 4-star ratings ,
South African Airways, Air Mauritius, Royal Air Maroc and Air Seychelles.
The much enviable 5-star ratings has ANA All Nippon
Airways(Japan), Asiana Airlines (South Korea), Cathay Pacific Airways(Hong
Kong), Garuda Indonesia (Indonesia), Hainan Airlines(China), Qatar Airways and Singapore
Airlines in the category.
“The ultimate Quality Approval, this 5-Star Airline
rating is awarded to airlines achieving the highest, overall Quality
performance.
The 5-Star Airline rating recognises high standards of
Airport and Onboard Product, together with consistent and high standards of
Staff Service delivery across both the Airport and Cabin service environments.
This prestigious 5-Star Airline rating recognizes airlines at the forefront of
product and/or service delivery excellence.”-Skytrax
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